AT&T, Intel collaborate to strengthen remote PC support for SMB

September 17th, 2009 at 9:53 PM  No Comments

Intel_logoAT&T and Intel have announced a collaboration which will see the former introduce AT&T Tech Support 360SM, an affordable IT virtual helpdesk that provides live, permission-based remote technical service for small and midsize businesses.

The upcoming option will enable them to simply enter a keystroke sequence on a failed computer – even if its operating system is down – to directly connect the system with technicians over the Internet via an encrypted connection. The Tech Support 360 technicians will then address the PC remotely, even when it has become inoperable due to problems such as hardware or operating system failure, or corruption by a virus or malware. This is made possible by the use of the Intel Remote PC Assist Technology (Intel RPAT), a feature of Intel’s vPro.

“As a result of the current economic conditions, small businesses are even more focused on controlling costs,” said David Tuhy, a general manager in the Intel Business Client Group. “AT&T’s Tech Support 360 in conjunction with Intel vPro technology opens the door for new managed services to address these concerns. By adding support for Intel Remote PC Assist Technology, AT&T will be able to deliver a higher level of service to customers by improving PC troubleshooting and reducing support costs using an encrypted connection over the Internet.”

Those interested can get more info about AT&T’s Tech Support 360 service via

Intel posts better than expected third quarter results. Is the tech sector picking up?

August 28th, 2009 at 12:36 PM  2 Comments

Intel_logo_3Analysts and financiers have been ever so carefully watching quarterly reports from industry leaders for most of the year in an effort to gauge the economy and its effect on technology markets as a whole. The news has been a veritable see-saw of ups and downs, but for Intel at least, things appear to be on the rise, as their third quarter revenue and gross margin expectations have been raised a half a billion dollars from $8.5 billion to $9.0 billion, down from $10.2 billion reported for the third quarter in 2008.

While this news is positive, it doesn’t hold true across the board for the technology sector. Earlier this week Dell reported drops in quarterly sales and profits, but echoed the sentiments of competitor and world’s largest PC maker, Hewlett-Packard, that the technology markets seemed to be stabilizing.


Intel launches pluggable 10GbE NICs

August 26th, 2009 at 12:06 PM  1 Comment

X520ImagesIntel has announced the launch of their new Ethernet Server Adapter X520 family, their first 10 Gigabit (GbE) adapter that support “pluggable” optics. Intel claims the additional configuration options in the X520 give administrators “more flexibility in how they deploy 10GbE in their servers and datacenters.”

Previously 10GbE adapters required the purchase of an additional SR adapter to function, the X520 is compatable with SR, LR or SFP+ direct attach cable all from the same card. This allows administrators to switch back and forth after purchase without buying all new cards, just new optics.

The card is based on the Intel 82599 10 Gigabit Ethernet Controller and also has backwards compatible support for 1GbE, which Intel claims is an industry first.

« Newer Posts