AT&T and Intel have announced a collaboration which will see the former introduce AT&T Tech Support 360SM, an affordable IT virtual helpdesk that provides live, permission-based remote technical service for small and midsize businesses.
The upcoming option will enable them to simply enter a keystroke sequence on a failed computer – even if its operating system is down – to directly connect the system with technicians over the Internet via an encrypted connection. The Tech Support 360 technicians will then address the PC remotely, even when it has become inoperable due to problems such as hardware or operating system failure, or corruption by a virus or malware. This is made possible by the use of the Intel Remote PC Assist Technology (Intel RPAT), a feature of Intel’s vPro.
“As a result of the current economic conditions, small businesses are even more focused on controlling costs,” said David Tuhy, a general manager in the Intel Business Client Group. “AT&T’s Tech Support 360 in conjunction with Intel vPro technology opens the door for new managed services to address these concerns. By adding support for Intel Remote PC Assist Technology, AT&T will be able to deliver a higher level of service to customers by improving PC troubleshooting and reducing support costs using an encrypted connection over the Internet.”
Those interested can get more info about AT&T’s Tech Support 360 service via tech360.att.com.
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